Effective Date: June 17, 2025
Clinic Name: EW Cosmetic Injector and Laser Clinics

1. Overview

At EW Cosmetic Injector and Laser Clinics, we are committed to protecting your privacy and the confidentiality of your personal information. This policy outlines how we collect, use, store, and protect your personal and health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of information:

• Full name, date of birth, gender
• Contact details (email, phone, address)
• Medical history and health-related information
• Appointment history and treatment details
• Photos for clinical records (with consent)
• Payment and billing details
• Website usage data (via cookies or third-party analytics)

3. How We Collect Information

We collect personal information when you:

• Complete online forms or submit an enquiry
• Book an appointment online or in clinic
• Attend consultations or treatments
• Subscribe to our newsletters or marketing communications
• Visit our website (via cookies or analytics tools)

4. Why We Collect Personal Information

We collect your information to:

• Provide safe and effective treatment services
• Manage appointments and patient records
• Comply with legal and regulatory requirements
• Communicate with you regarding your care or marketing (with consent)
• Improve our services and patient experience

5. Disclosure of Personal Information

We will not sell, rent, or trade your information. We may disclose your data to:

• Allied health professionals involved in your care (with consent)
• IT and data storage providers under strict confidentiality
• Regulatory bodies where legally required

6. Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. This includes:

• Secure digital storage (with encryption and access controls)
• Staff confidentiality agreements
• Secure disposal of paper records

7. Access and Correction

You may request access to your personal information or ask us to correct it if it’s inaccurate. Please contact us in writing and we will respond within a reasonable time.

8. Cookies and Website Tracking

Our website may use cookies and analytics tools to enhance user experience and track anonymous usage data. You can disable cookies via your browser settings.

9. Marketing Communications

We may use your contact details to send marketing material about our services. You can opt out at any time by clicking “unsubscribe” or contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about our Privacy Policy or how we handle your data, please contact:

EW Cosmetic Injector and Laser Clinics
📧 Email: admin@ewcosmetic.com
📞 Phone: 07 3448 6826
📍 Address: Shop 23 / 666 Gympie Rd, Lawnton, QLD, 4501